Empathy is the act of feeling what someone else feels. It is central to both principled innovation and human-centered design processes. Deeply understanding someone and their life experiences is the foundational first step towards imagining new concepts and forming new solutions. The interview process is an integral step toward understanding people’s thoughts, feelings, motivations, and actions. It is also an opportunity to engage our moral, civic, intellectual,and performance assets. The empathy interview can be framed as a 1:1 conversation with active listening and responding in an open, inquisitive manner.
Toolkit Library/
Empathy Interview
Making connections:
Principled Innovation asks us to work with others and recognize the limits of our own knowledge so that we can better understand and tackle the complex issues our communities face.
No but, yes and
Video
15 minutes
By: Principled Innovation® (PI)
What is human-centered design?
Video
5 minutes
By: IDEO
The humility of learning
Article
10 minutes
By: American Psychological Association (APA), Karla Lassonde
Introduction to Principled Innovation
Video
4 minutes
By: Principled Innovation® (PI)
Values
Video
2 minutes
By: Center for Leadership and Ethics, UT Austin