Empathy is the act of feeling what someone else feels. It is central to both principled innovation and human-centered design processes. Deeply understanding someone and their life experiences is the foundational first step towards imagining new concepts and forming new solutions. The interview process is an integral step toward understanding people’s thoughts, feelings, motivations, and actions. It is also an opportunity to engage our moral, civic, intellectual,and performance assets. The empathy interview can be framed as a 1:1 conversation with active listening and responding in an open, inquisitive manner.
Toolkit Library/
Empathy Interview
Making connections:
Principled Innovation asks us to work with others and recognize the limits of our own knowledge so that we can better understand and tackle the complex issues our communities face.
K-5 Card Deck Activity: Performance character
Tool
30 minutes
By: Principled Innovation® (PI)
The real bias built in at Facebook
Article
12 minutes
By: New York Times, Zeynep Tufekci
Prototyping ideas for change
Video
5 minutes
By: REL West
Introduction to Principled Innovation
Video
4 minutes
By: Principled Innovation® (PI)
How to teach divergent thinking
Article
20 minutes
By: UT Austin Faculty Innovation Center