How can you hate me when you don’t even know me?

Civility is an important component of Practice C2, as we work to bring a diverse set of people to the table and seek to understand—and be understood by—them. New York Times columnist Nicholas Kristof describes how Black musician Daryl Davis employs civility in helping Ku Klux Klan members and neo-Nazis come to humanize those of other races and, ultimately, leave the Klan or white supremacist organizations.