Toolkit Library/

Empathy interview

Empathy is the act of feeling what someone else feels. It is central to both principled innovation and human-centered design processes. Deeply understanding someone and their life experiences is the foundational first step towards imagining new concepts and forming new solutions. The interview process is an integral step toward understanding people’s thoughts, feelings, motivations, and actions. It is also an opportunity to engage our moral, civic, intellectual,and performance assets. The empathy interview can be framed as a 1:1 conversation with active listening and responding in an open, inquisitive manner.


   20 minutes

   By: Principled Innovation™ (PI)

   Educator-prep | Lifelong learners

Making connections:

Principled Innovation asks us to work with others and recognize the limits of our own knowledge so that we can better understand and tackle the complex issues our communities face.

More on this topic:

Prototyping ideas for change


  5 minutes

  By: REL West

Altruistic babies? Study shows infants are willing to give up food, help others


  8 minutes

  By: University of Washington News

The 5 rs of trustworthiness


  10 minutes

  By: Principled Innovation™ (PI)

Ken Robinson: what is creativity?


  20 minutes

  By: Ken Robinson



  2 minutes

  By: Psychology Today

Access our collection of +200 learning materials

PI toolkit library