Toolkit Library/

Empathy Interview

Empathy is the act of feeling what someone else feels. It is central to both principled innovation and human-centered design processes. Deeply understanding someone and their life experiences is the foundational first step towards imagining new concepts and forming new solutions. The interview process is an integral step toward understanding people’s thoughts, feelings, motivations, and actions. It is also an opportunity to engage our moral, civic, intellectual,and performance assets. The empathy interview can be framed as a 1:1 conversation with active listening and responding in an open, inquisitive manner.


   20 minutes

   By: Principled Innovation® (PI)

   Educator-prep | Lifelong learners

Making connections:

Principled Innovation asks us to work with others and recognize the limits of our own knowledge so that we can better understand and tackle the complex issues our communities face.

More on this topic:

Unlocking creativity in the name of inclusion


  10 minutes

  By: IDEO

Leading in uncertain times by empowering others


  10 minutes

  By: Edutopia

Introduction to appreciative inquiry


  10 minutes

  By: David L. Cooperrider Center for Appreciative Inquiry

How to cultivate curiosity in your classroom


  20 minutes

  By: Amy L. Eva, Greater Good Science Center

Overcoming the empathy gap: overcoming a societal lack of empathy


  14 minutes

  By: Fareeha Quayyum, TEDx

Access our collection of +200 learning materials

PI toolkit library